FREQUENTLY ASKED QUESTIONS
BlackGentry is a classy dating app designed for ambitious and intentional Black singles who want authentic connections.
BlackGentry is a Black-owned dating app and we take pride in providing a community of high quality Black singles who have themselves together and want something real. Our mission is to spread Black love and to provide a community where Black excellence meets Black love.
What makes us different?
– We have a high concentration of ambitious Black singles. A lot of our users are Black professionals, entrepreneurs, and business owners.
– We review and approve all profiles to create a safe community that has real people. Meaning less catfishes, scammers and negative profiles.
BlackGentry is opened to everyone regardless of race, ethnicity, national origin, sex, sexual orientation, gender identity. We are a membership based dating app and our community standards and codes of conducts apply to everyone equally. Our goal shall always be to maintain classy community of intentional singles.
BlackGentry is a classy members-only dating app. Any profile that violate our community standards or code of conduct will not be accepted. These profiles will be rejected or kept on the waitlist. Our mission is to provide a safer community for singles to form meaningful connections. Ladies & Gentlemen, upload your best photos or you will be rejected or your profile will remain on the waitlist. We look for clear, high quality and classy photos. Show us your smile, show us your interests and show us your personality. This is a dating app and our expectations is that our members put in the work to present the best of themselves in an effort to make meaningful connections. We are not a social media app and we only want serious and intentional profiles.
We periodically review the waitlist to accept more members. If your profile has been on the waitlist for a while or has been rejected, you may correct your profile from the edit profile page. We do not provide feedbacks on profiles and cannot provide an estimated time when waitlisted profiles will be reviewed again.
The following are some reasons why we reject/banned/remove profiles.
The most common reasons why users are not approved are due to posting photos that show middle fingers, gang signs, mouth grills, money or sexual content. Please see below for a more extensive list of things that violate our policies:
*We feel that your profile lacks effort. (This might be your photos or the answers in your profile. We look for detailed profiles).
*Low quality images. (Please upload only high resolution images)
*Random shirtless mirror pictures
*Middle fingers, gang signs or other hand signs.
*Displays of money, guns, smoking or drugs in pictures.
*Pictures with pants sagging or underwear showing.
*Sexual pictures or pictures that contain nudity.
*Excessive use of filters/memes/emojis. (All photos should be of you).
*Posting pictures that are not pictures of you. We do not accept profiles with quotes or memes.
*Your selfie verification photo does not match your photos or you didn’t submit a selfie.
*Uploading the same picture multiple times.
*Intentionally trying to hide your face in photos.
*Negativity or insulting text in your profiles or photos.
*You created a couples profile. (BlackGentry is for singles.)
* You are only on BlackGentry to grow your followers on other social media pages.
*You did not provide details about you and only entered your social media account names in you profile.
*Excessive use of group photos
*Solicitation of any kind.
*Photos with mouth grills.
*Inappropriate or sexual usernames.
*Disrespectful or inappropriate profile content.
Note: Please refer to the list above. BlackGentry customer service will not address any questions about why profiles are rejected or banned. We reserve the right to refuse ANY profile that we feel do not fit into our values or community standards in order to protect our brand and the BlackGentry community.
The following are some reasons why we reject/banned/remove profiles.
The most common reasons why users are not approved are due to posting photos that show middle fingers, gang signs, mouth grills, money or sexual content. Please see below for a more extensive list of things that violate our policies:
*Low effort profiles: We feel that your profile lacks effort. (This might be your photos or the answers in your profile. We look for detailed profiles).
*Low quality images. (Please upload only high resolution images).
*Entering just your social media account screen name on your profile. (“Add me on [Social Media screen]” will immediately get you rejected).
*Random shirtless mirror pictures
*Middle fingers, gang signs or other hand signs.
*Displays of money, guns, smoking or drugs in pictures.
*Pictures with pants sagging or underwear showing.
*Sexual pictures or pictures that contain nudity.
*Excessive use of filters/memes/emojis.
*Posting pictures that are not pictures of you. We do not accept profiles with quotes or memes.
*Your selfie verification photo does not match your photos or you didn’t submit a selfie.
*Uploading the same picture multiple times.
*Intentionally trying to hide your face in photos.
*Negativity or insulting text in your profiles or photos.
*You created a couples profile. (BlackGentry is for singles.)
* You are only on BlackGentry to grow your followers on other social media pages.
*You did not provide details about you and only entered your social media account names in you profile.
*Excessive use of group photos
*Solicitation of any kind.
*Photos with mouth grills.
*Inappropriate or sexual usernames.
*Posting old pictures that do not reflect what you currently look like.
*Disrespectful or inappropriate profile content.
*Racist or discriminatory content of any kind.
Note: Please refer to the list above. BlackGentry customer service will not address any questions about why profiles are still on the waitlist, rejected or banned. We reserve the right to refuse ANY profile that we feel do not fit into our values or community standards in order to protect our brand and the BlackGentry community.
BlackGentry is free to download and the core features such as creating profile, browsing profiles, matching and chatting are free. Free users have a daily limit on the number of profiles they can see and the number of likes they can send. There is also a limit on the number of Direct Messages that can be sent per day. The limit on swipes resets every 12 hours and the Direct Message limit resets once a day.
Features such as sending unlimited likes, sending unlimited Direct Messages, undoing likes, and hiding ads are reserved for users with BlackGentry subscriptions.
BlackGentry displays profiles in a card format. Users can scan through profiles and choose who they like. A match is created when two people like each other. Users can also send direct messages to people they have not matched with. A match is also created if that person replies to your direct message. Deluxe users have the option to use the search feature to search and filter profiles.
Buttons
X: Click the X button to indicate that you don’t like someone and skip a profile (skip profiles do not reappear unless you reset them in the settings).
Heart: Click the heart button to indicate that you like someone. If they like you back then it is a match and you can chat.
Direct Message: Want to skip the line and wait? Then send someone a direct message. The message will be in their DM box. If they reply, the message will move to your inbox.
Crush Tokens: Click the Diamonds buttons to indicate that you have a crush on someone. The crush button will also like the person. A crush means the person will know that you are interested when they see your profile and before they make a decision. This can increase your odds of matching if someone already knows that you like them. If they like you back with a heart or crush, then it is a match.
Rewind swipes: If you make a mistake, just click the rewind button to undo your last choice and bring the profile back. (Only available for Premium & deluxe users).
Time Tokens: When you match with someone, you or the match have 24 hours to initiate a conversation before the match disables. If the match disables, you will not be able to chat anymore. You or your match must use a time token to add another 24 hours to initiate the conversation.
BlackGentry allows free users to send likes, match and chat for free. The biggest limit is on the number of profiles free users can see and send likes to. If you feel that you might benefit from being able to see as many profiles without limits, then the subscription might be helpful.
NOTE: Subscriptions do not guarantee matches, or finding someone. We also cannot guarantee how many users that will be available in the application at any time. Users can create and delete accounts at will and BlackGentry has no control over this. We encourage all users to be patient and give the process time in order to connect with the type of people that they desire.
We require all users to verify their account with a selfie. We believe this helps to make the app safer as well as reduce catfishing. Nobody likes a catfish right? Don’t worry, we do not post your selfie to your profile and only compare it to your profile pictures so that we know you are you. Your selfie does not have to be your best picture.
Note: Per our terms, BlackGentry does not guarantee the identity or accuracy of any profile, photos or information listed on a profile. It is the users responsibility to verify the identity of anyone they meet on BlackGentry. We encourage all users to use safe
Help us continue to make BlackGentry a great app for Black singles. We welcome ideas and appreciate users reporting bugs. You can send us a message by using the contact form. Please provide a detailed description of the bug and how to recreate the issue. Screenshots are also helpful. Please note that All in-app purchases and subscription payments are not refundable.
Deluxe membership enables the following features:
-Sending unlimited likes
-Send Unlimited Direct Messages (Messages to users you have not matched with yet)
-Change your locations
-Hide Ads
-Search for users and send direct messages
-See Second Change (A list of the last 100 people you disliked)
VIP membership enables all the features of BlackGentry Deluxe (see above) plus the features below:
-Enable Incognito mode
-Search for users using Gentry Lounge
-Priority Placement (Your profile will be shown in priority to other users).
1.Go to Settings on your apple device and select iTunes Store and App Store.
2.Click on your Apple ID at the top of the screen.
3.Click on ‘View Apple ID’ and sign in.
4.Click on Subscriptions.
5.Click on the subscription that you want to edit
6.Click on “Cancel Subscription” to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
Note that your subscription will end immediately if you delete your BlackGentry Account. If you wish you take a break and keep your subscription, please hide your profile.
You can cancel subscriptions that were made through Google Play by following these steps:
1. Open Google Play store.
2. Go to ‘Account’ under the Play store menu.
3. Tap on ‘Subscriptions’ and locate the BlackGentry subscription.
4. Tap on Cancel.
Crush Tokens are used to let users know that you have already liked them. It increases the chance of matching as the other person will see an icon on your profile that you sent them a crush and might give your profile more attention.
You and your match have 24 hours to initiate a conversation. If neither person writes a message within 24 hours then the match will disable and you or your match can use a time token to add another 24 hours. If you use a time token, the user person does not have to use one and can write you a message within the new 24 hours and vice versa. New profiles get one time token. Time tokens can only be renewed by purchasing more tokens.
The circle represents a 24 hour timer. Users on BlackGentry have 24 hours to initiate a conversation or the match will be disabled. Once disabled, users cannot send a message until they use a time token to add another 24 hours. Either you or your match can extend with a token.
You must send a message within 24 hours or the match will be disabled. Matches can be enabled by using a time token to add more time.
Subscribing users can undo/rewind an action by pressing the rewind buttoon. Your new action will replace your previous action. Note that if you match with the user, you cannot undo the action. You will have to unmatch the user from the match or chat page.
Users must be approved before they can send see other profiles and users must complete 75% of their profile questions before sending likes. We don’t like empty profiles on BlackGentry. Put in the effort and tell others about you. They will appreciate it.
You can delete your profile by going to the settings page and tapping ‘Delete Account’.
Please you cannot transfer subscriptions to a new account if you delete your account. Also note that deleting your account does not cancel your subscription. Subscriptions must be cancelled through your Apple or Google Play account settings.
You can hide your profile by going to the settings page and tapping on ‘Show my profile on BlackGentry’. Your profile will be hidden from other users. Note that your matches will still be able to see your profile and chat with you until you or them ends the match by unmatching.
As stated in our Terms, any purchases (subscriptions or tokens) made in BlackGentry are non-refundable and final. Subscriptions and payments are for application features. We do not make any guarantees related to the number of matches, or profiles that any user will see or get.
We do our best to create and maintain a safe community for everyone. If you ever feel that someone is violating our policies, has fake pictures, or is disrespectful or abusive, please report the user. The ‘Report User’ link can be found on all user profile pages as well as on the match and chat page. We require you to enter a reason when reporting a user and we will investigate. If you have reporting a user that you have not matched with, the user will be automatically disliked. If you are reporting a user that you have matched with, you can manually unmatch them after reporting them.
1.To report a user, scroll to the bottom of their profile and tap the ‘Report User’ link.
2.To report from the match page, slide your fingers from right to left on the user name and click report.
3.To report from the chat page, tap on the 3 dots and tap ‘Report User’.
Ensure that you provide a detailed reason when reporting.
Our team will review your report but due to privacy guidelines, we can’t always reveal the results of a report.
You can delete your account by going to the settings page and scrolling to the bottom of the page.